We aim to provide a professional, first class service. If however, our service does not meet your expectations, in the first instance please contact us in writing to:
Cross Keys House
22 Queen Street
or by telephone on 01722 597988
or by email to firstname.lastname@example.org
In all cases please quote your policy reference or quotation reference number. Our complaints procedure is available upon request.
We will review your complaint and hope to resolve the matter. We will investigate the circumstances regarding your complaint and write to you with our response.
If we are unable to resolve your complaint, you may have the right to refer your case within six months of our final response to the Financial Ombudsman Service. This applies to individual customers and small businesses providing you have an annual turnover of less than €2 million with fewer than ten staff.
The Financial Ombudsman can be contacted at:
The Financial Ombudsman Service
Tel: 0800 023 4567 or 0300 123 0123 for mobile users
If you bought your insurance online, you can also register your complaint with the Online Dispute Resolution website, which has been set up by the European Commission.
Making a complaint will not affect your legal rights.